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Frequently Asked
Questions
Questions
X-Ray: Frequently Asked QuestionsQ: Does MOXTEK offer complete
X-ray System for analysis, imaging, or inspection?
A: No.
MOXTEK only offers components
for x-ray analysis, imaging, and inspection.
Q: Does MOXTEK offer the power
supply for x-ray tubes?
A: Yes. All
our x-ray sources include the power supply.
Q: What information do you need
to send me a quote?
A: Please,
visit our Request a Quote: X-Ray page
and fill out your contact details, enter the required
information in the fields and a brief description,
quantity, required date, specifications, and applications
of a specific product in the comments field. Once the information
is received, we will respond promptly.
Q: Will MOXTEK customize its products
based on customer needs?
A: Yes. MOXTEK
excells at meeting the specific customer requirements.
Please, visit our Order
Information page
or call the MOXTEK sales team at (801) 225-0930.
Q: How long does it take to process
the order? What is the lead time?
A: Please
visit our Order Information page for
more details.
Q: What power supply controller
do you recommend for your tubes?
A: MOXTEK recommends
the FTC-200
X-ray Tube Controller.
Please, visit FTC-200 X-ray Tube Controller page
for more details.
Q: Do you have distributors outside
the US?
A: No. MOXTEK
products are sold directly from our Orem, Utah, USA
factory.
Q: How can I find out the price
of a specific component?
A: Please,
visit our Request a Quote: X-Ray page
and fill out your contact details, enter the required information
in the fields and a brief description, quantity, required date,
specifications, and applications of a specific product in the
comments field. Once the information is received we will respond
promptly.
Example: To find out the price of 40kV Magnum X-ray Tube. Go to Request a Quote: X-Ray page and fill out your contact details. Check specifications and download the datasheet from 40kV Magnum X-ray Tube page. In the comments field type: 40kV Magnum X-ray Tube; Anode: W; Wire length: 11.5 in; Quantity: 1; Application: XRF analysis; Expect the order: 1 month. Once you submit your query, you will receive an acknowledgement immediately. You will be contacted by a MOXTEK Representative within 48 hours. Q: Does MOXTEK manufacture tubes
with higher voltage than 40kV?
A: Yes. MOXTEK offers the 50kV Magnum
X-ray tube. Please,
visit 50kV Magnum X-ray Tube page for more details.
Q: Are Optional Ribbon Cable (ASM00362) and Optinoal 2-PIN Secondary Cable (ASM00364) delivered with the product? Or, Do we have to order them separately?
A: Optional Ribbon Cable and Optional 2-pin Secondary cable for working with tubes are delivered separatly upon customer's request.
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